Available courses

The MOOC aims at qualifying managers and staff of the SMEs in the tourism sector by providing them with the basic skills needed to properly deal with customers with specific needs. As the availability of reliable, verified and update information on the usability of their destination offer is one of the major critical issues for these customers, the course is focused on how to correctly describe the characteristics of tourism premises and services, through a full understanding of the Design for All concepts and the use of self-assessment tools.

Thanks to this course, tourism SMEs will increase the quality of their services toward all tourists and will be able to be visible on the web, with a reliable description of their offer, reaching a target whom they are normally overlooking as they feel not experienced enough to be able to cater for them properly.